Return & Refund Policy
At Yoxame, we hope to ensure your satisfaction with every purchase. Our return and refund policies are designed to provide you with a hassle-free shopping experience. Please review the following details carefully before initiating a return:
Return Policy
- Eligibility: We accept returns within 21 days from the date of purchase. To initiate a return, please contact our customer service team at [email protected]. Our team will provide you with a return authorization number and detailed instructions on how to proceed with the return.
- Condition of Item: To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging with all tags and labels intact. When returning an item, you are responsible for covering the shipping costs. Please note that shipping costs are non-refundable.
- Inspection and Approval: Once we receive your returned item, we will thoroughly inspect it to ensure it meets our return policy criteria. If approved, we will initiate a refund to your original method of payment. Please note that the original shipping charges are non-refundable.
Refund Policy
- Processing Time: We strive to process refunds promptly. However, please allow up to 5-9 working days for the refund to be processed and reflected in your account. The timing of the refund may vary depending on your original method of payment.
- Refund Method: The refund will be credited back to the same card used for the purchase.
- Refusal of Refund: Please note that we reserve the right to refuse a refund if the returned item does not meet our return policy criteria.
Damaged or Defective Items
- Reporting Damage: In the rare event that you receive a damaged or defective item, please contact our customer service team at [email protected] within 12 hours of receiving the item. We will work closely with you to resolve the issue promptly.
- Resolution: Depending on the circumstances, we may offer a replacement item or a refund for the damaged or defective item.
Exchange Policy
Currently, we do not offer direct exchanges. If you need to exchange an item for a different size, color, or style, we kindly ask you to follow our return policy and place a new order for the desired item.
If you have any further questions or require assistance, please don’t hesitate to contact our customer service team at [email protected]. We are here to ensure your shopping experience with Yoxame exceeds your expectations.